Team Support Specialist

We are looking for a highly organized, people-first Team Support Specialist to serve as a dedicated resource for our client-facing team members. This role focuses on internal team support across the entire employee lifecycle — onboarding through offboarding — including productivity monitoring, mock kickoff coaching, performance review support, and processing reimbursements and benefits requests.

Key Responsibilities

• Maintain accurate and up-to-date records for all client-facing team members in Airtable trackers

• Collect and verify information for new and existing hires; oversee virtual card tracking

• Serve as the first point of contact for daily team-member questions and requests (technical, client, general)

• Conduct regular and as-needed check-in calls with team members to address concerns and provide guidance

• Review productivity data (Hubstaff: logged hours, activity levels, screenshots); identify and address irregular patterns

• Guide new hires through onboarding: introductions, system setup, training walkthroughs, process overviews

• Manage offboarding: required documentation, legal debriefings, transition steps

• Lead mock kickoff sessions with candidates before client meetings; provide structured feedback and coaching

• Develop polished, client-ready candidate profiles and tailored client profiles for kickoffs

• Process team requests: reimbursements, health insurance coverage, tech allowance, time-off, schedule changes

• Support performance reviews: assess Hubstaff data, communication quality, English proficiency, work-life balance, performance

• Gather and synthesize client feedback during evaluation cycles

• Plan and execute ongoing initiatives (e.g., Assistant Referral Program)

Required Qualifications

• 2+ years of experience in team support, people operations, HR coordination, or similar role

• Exceptional organizational skills with strong attention to detail

• Clear, empathetic, and professional written and verbal communication

• Comfortable managing sensitive information with discretion and confidentiality

• Proficiency with tools such as Airtable and Hubstaff (or quick to learn them)

• Ability to manage multiple priorities in a fast-paced, remote environment

• Proactive, solutions-oriented mindset with a desire to help people succeed

• Fully fluent in English

• Ability to commit long-term and full-time

Preferred Qualifications

• Experience supporting a remote, distributed workforce

• Experience with productivity tracking tools (Hubstaff, Time Doctor, Clockify)

• Background in BPO, staffing, or remote-talent organizations

Tools & Technologies

• Airtable, Hubstaff, Notion, Google Workspace, Slack, Zoom, Loom; HRIS exposure (a plus)

Core Competencies

• Empathetic and people-first

• Highly organized with strong follow-through

• Discreet with sensitive employee data

• Calm coach during mock kickoffs

• Proactive identifier of team-health patterns

What We Offer

• Best salaries in the industry

• Work from anywhere permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.