Team Support Specialist

About the Role

We are looking for a highly organized, people-first Team Support Specialist to serve as a dedicated resource for our client-facing team members. In this role, you will be the go-to point of contact for day-to-day team support, ensuring that every team member has the information, tools, and guidance they need to perform at their best. You'll play a critical role in the full employee lifecycle — from onboarding through offboarding — while maintaining accurate records, managing internal processes, and supporting key initiatives that keep our team running smoothly.

This is a dynamic, relationship-driven role that blends administrative precision with genuine people support. If you thrive on variety, take pride in keeping things organized, and genuinely enjoy helping others succeed, this role is for you.

Key Responsibilities

Team Information & Records Management: Maintain accurate and up-to-date records for all client-facing team members. This includes managing Airtable trackers, collecting and verifying information for new and existing hires, overseeing virtual card tracking, and ensuring all team data is properly documented and organized.

Daily Team Support: Serve as the first point of contact for team members on a daily basis — fielding questions, addressing concerns, and resolving requests related to technical issues, client matters, or general support needs. Ensure every team member feels heard and equipped to do their best work.

Check-In Calls: Conduct regular and as-needed check-in calls with team members to discuss progress, address concerns, provide guidance, and maintain strong alignment across the team.

Productivity Monitoring: Review data to monitor team engagement and productivity, including logged hours, activity levels, and screenshots. Identify irregular or concerning patterns and address potential issues proactively.

Onboarding: Guide new hires through a comprehensive onboarding experience, including introductions, system setup, training walkthroughs, and process overviews — setting every new team member up for a confident, successful start.

Offboarding: Manage the offboarding process for departing team members, including completing required documentation, conducting legal debriefings, and ensuring all transition steps are properly completed.

Mock Kickoffs: Lead practice kickoff sessions to prepare candidates before client meetings. Provide structured feedback, coaching tips, and performance documentation, and keep the internal team informed of candidate readiness.

Candidate & Client Profiles: Develop polished, client-ready candidate profiles that highlight relevant skills, experience, and fit. Also create tailored client profiles that help candidates understand the client, their team, and the role ahead of kickoff meetings.

Support Requests: Process a range of team member requests including reimbursements, health insurance coverage, tech allowance usage, time-off requests, and schedule changes in a timely and organized manner.

Performance Evaluations: Support the performance review process by assessing key metrics such as Hubstaff data, communication quality, English proficiency, work-life balance, and overall performance. Gather and synthesize client feedback as part of the evaluation process.

Special Projects & Initiatives: Plan, coordinate, and execute ongoing and ad hoc projects that support the team — such as the Assistant Referral Program — ensuring successful outcomes through organized follow-through.

What We're Looking For

• Prior experience in a team support, people operations, HR coordination, or similar role

• Exceptional organizational skills with strong attention to detail

• Clear, empathetic, and professional communicator — both written and verbal

• Comfortable managing sensitive information with discretion and confidentiality

• Proficient with tools such as Airtable, Hubstaff, or similar platforms (or quick to learn them)

• Able to manage multiple priorities in a fast-paced, remote environment

• A proactive, solutions-oriented mindset with a genuine desire to help people succeed

Why Join Us

You'll be part of a collaborative, mission-driven team that values people, performance, and continuous improvement. In this role, you'll have real impact — directly shaping the experience and success of our team members every day.