Startup Generalist

A highly organized Startup Generalist who can bring structure, momentum, and clear communication across a busy, multi-department environment. This is a Chief-of-Staff-style role with broader scope. You'll partner closely with founders/CEO, jump into whatever needs solving (strategy, ops, comms, hiring, special projects), build systems where none exist, and act as a general-purpose operator. Ideal for someone who thrives in ambiguity and wants exposure across the entire business.

Key Responsibilities

• Partner directly with the founder/CEO across strategy, operations, communications, and special projects

• Coordinate day-to-day activity across sales, installation, purchasing, service, vendors, and leadership

• Build operational dashboards and systems where none exist (priorities, schedules, vendor updates, job statuses)

• Run customer and franchise communications: triage, respond, ensure follow-through

• Provide general administrative support; close cross-departmental loops; standardize internal processes

• Support the CEO with inbox triage, calendar, deadline tracking, prioritization, and communication prep

• Coordinate travel, light personal admin, and occasional home-related support

• Provide light bookkeeping: monthly reconciliations, sales tax tracking, basic financial organization

• Pick up ad hoc projects across hiring, marketing, finance, and product as priorities shift

• Identify gaps in the organization and propose where to invest next

Required Qualifications

• 3-5 years of proven experience as an Operations Specialist, Chief of Staff, Executive Assistant, or Startup Generalist

• Strong organizational and project coordination skills across multiple workstreams

• Proactive, resourceful, and comfortable working independently with minimal oversight

• Excellent verbal and written communication across departments and stakeholders

• Tech-savvy; comfortable learning new tools quickly

• Customer service mindset; ensures issues are followed through

• Basic familiarity with bookkeeping (or willingness to learn)

• Fully fluent in English

• Ability to commit long-term and full-time

Preferred Qualifications

• Prior experience at an early-stage startup (Seed to Series B)

• Exposure to multiple business functions (ops, marketing, sales, hiring, finance)

• Familiarity with founder-led environments and startup ambiguity

Tools & Technologies

• Notion, Airtable, Asana, ClickUp, Google Workspace, Slack, Loom, QuickBooks (light), Calendly, Zapier or Make, ChatGPT or Claude

Core Competencies

• Comfortable with broad scope and ambiguity

• Builder of systems where none exist

• Strong founder-radar: knows what to escalate vs. solve

• Strategic curiosity paired with execution discipline

• Discreet and trustworthy with sensitive information

What We Offer

• Best salaries in the industry

• Work from anywhere permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.