Senior Operations Manager

Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth. Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. Project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.

The bar is the highest in the industry. More than 200,000 people apply every month, and fewer than 1 in 2,000 are hired. Every offer we make is for an open role with a single client — the kind of role that's almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn't. By recruiting globally for specific client roles, we've grown into one of the fastest-growing companies in the global staffing industry.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that's you, and one of our open roles fits, we'd like to meet you.

We're hiring a Senior Operations Manager to spearhead operational and logistical execution at a technology-driven, logistics-centric company. This is a senior people-management role responsible for leading an operations team, owning service delivery, driving process optimization, and ensuring compliance. Experience with platform-to-consumer, delivery, or gig economy apps is highly preferred.

Key Responsibilities

• Oversee daily operations end-to-end, ensuring activities align with organizational goals and standards

• Lead, train, and inspire the operations team; build a culture of high performance and accountability

• Craft and enforce strategic operational plans that improve logistics, streamline processes, and reduce costs

• Serve as primary operational liaison for product development, sales, customer service, and external partners (suppliers, regulators)

• Regularly evaluate and enhance operational processes through data-driven methods

• Introduce modern logistics solutions and technologies to boost efficiency and flexibility

• Ensure operations comply with legal standards and internal policies

• Manage compliance protocols for safety and regulatory requirements

• Tackle operational issues and crises promptly to minimize customer impact

• Establish and track KPIs to measure operational efficiency and effectiveness

• Use metrics to inform business decisions and report status to senior leadership

Required Qualifications

• Bachelor's degree in Operations Management, Business Administration, Supply Chain Management, or related (Master's preferred)

• 5+ years of experience in operations or logistics management, preferably in a tech-driven or logistics-centric industry

• Strong strategic thinking and problem-solving with a track record of improving operational efficiency

• Skilled in modern operational technologies and software

• Experience leading and developing teams

• Fully fluent in English

• Ability to commit long-term and full-time

• Ability to work U.S. business hours (PT, CT, or ET)

Preferred Qualifications

• Experience with platform-to-consumer, delivery, or gig economy apps (highly preferred)

• Full proficiency in Spanish

• Six Sigma, Lean, or PMP certification

• Experience with WMS, OMS, or routing software

Tools & Technologies

• WMS/OMS platforms, routing software, Looker or Tableau, BigQuery or Snowflake (a plus), Asana, ClickUp, Slack, Google Workspace, Excel; Lean/Six Sigma frameworks

Core Competencies

• Strategic operator with strong execution

• People manager who develops talent

• Crisis manager under pressure

• Compliance- and safety-minded

• Strong communicator with senior leadership

What We Offer

• Best salaries in the industry

• Work from anywhere permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.