Sales Account Manager

We are hiring a Sales Account Manager to own the full client lifecycle, from outbound prospecting and discovery calls through ongoing account management, candidate-matching support, and expansion. Unlike a pure Account Executive (hunter only) or a pure Account Manager (post-sale only), this role does both: you'll take sales calls, run outbound and lead-gen motions, manage CRM hygiene, and continue to own each client relationship long after the deal closes — including partnering with internal recruiters and talent specialists on client-candidate matches. Ideal for a relationship-driven seller who is equally comfortable cold-calling a prospect, leading a discovery call, and quarterbacking a candidate placement.

Key Responsibilities

Sales & New Business

• Run outbound prospecting via cold email, LinkedIn, and phone to generate qualified pipeline

• Lead discovery calls with prospective clients to surface hiring needs, role profiles, and budget

• Qualify leads, run demos, and walk prospects through the staffing model and value proposition

• Prepare proposals, pricing, and contracts; negotiate commercial terms through to close

• Manage inbound leads with fast response times and structured follow-up

Account Management & Client Relationships

• Serve as the day-to-day point of contact for assigned clients across all stages of the engagement

• Run regular check-ins, business reviews, and renewal conversations

• Identify upsell and cross-sell opportunities (additional roles, expanded scope, new business units)

• Proactively address client concerns, escalations, and at-risk accounts

• Maintain a clean, accurate CRM pipeline with notes, next steps, forecasts, and weekly call reports

Client-Candidate Matching Support

• Partner with internal recruiters and talent specialists to translate client needs into candidate profiles

• Lead client kickoff and candidate-presentation calls

• Calibrate expectations with clients on shortlists, feedback, and next steps

• Coordinate trial periods, placements, and replacement processes when needed

Cross-Functional Coordination

• Collaborate with recruitment, operations, and leadership to deliver on client commitments

• Share market and client feedback with marketing and product/ops teams

• Contribute to playbooks, templates, and process improvements as the function scales

Required Qualifications

• 3-5 years of experience spanning both sales (AE, BDR, SDR) and account management or customer success — ideally in staffing, recruiting, BPO, B2B services, or SaaS

• Proven track record running outbound motions AND managing a book of existing accounts

• Direct experience leading discovery calls and qualifying prospects against an ICP

• Hands-on experience with CRM software, including pipeline management, forecasting, and reporting

• Strong negotiation and contract-closing skills

• Excellent written and verbal communication; able to influence stakeholders at all levels, including C-suite

• Ability to manage multiple deals and accounts concurrently without dropping detail

• Comfort balancing inbound and outbound activity in the same week

• Fully fluent in English

• Ability to commit long-term and full-time

Preferred Qualifications

• Prior experience at a staffing agency, recruitment firm, RPO, or talent marketplace

• Familiarity with sales engagement tools (Outreach, Apollo, Salesloft, Lemlist) and prospecting tools (LinkedIn Sales Navigator, ZoomInfo)

• Experience matching candidates to client roles or participating in candidate-presentation calls

• Background carrying a quota or revenue target while also owning a book of business

• Experience selling into VC-backed startups or scaling tech companies

Tools & Technologies

• Close CRM, Apollo, Salesloft, LinkedIn Sales Navigator, ZoomInfo, Calendly, Google Workspace, Slack, Asana, PandaDoc

Core Competencies

• Hybrid mindset: equally comfortable hunting and farming

• Relationship-builder with strong commercial instincts

• Sharp discovery skills; asks the right questions to qualify

• Highly organized across many concurrent deals and accounts

• Strong CRM discipline — accurate forecasting, clean notes, on-time follow-ups

• Cross-functional collaborator with recruiters and operations

• Resilient under quota and renewal pressure; cool under client escalations

• Sound commercial judgment on pricing, scope, and negotiation

What We Offer

• Best salaries in the industry

• Work from anywhere permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.