Retail Sales Operations Specialist

Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.

Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.

Every offer we make is for an open role with a single client — the kind of role that's almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn't. By recruiting globally for specific client roles, we've grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that's you, and one of our open roles fits, we'd like to meet you.

Role Summary

We are hiring a Retail Sales Operations Specialist to support the day-to-day execution of wholesale and retail operations. You will coordinate orders, inventory, launches, promotions, retailer requests, and communication across internal and external teams. This fully remote role is open exclusively to candidates currently based in Mexico.

Key Responsibilities

• Manage wholesale purchase orders from receipt through fulfillment

• Coordinate inventory availability, shipping updates, and delivery communications

• Monitor order progress and resolve fulfillment issues proactively

• Manage retailer portals, vendor documentation, and account requirements

• Coordinate invoicing and support payment reconciliation when needed

• Serve as the day-to-day operational contact for retailers, boutiques, hotels, and spas

• Coordinate product launches, promotions, sampling programs, testers, and marketing materials

• Ensure retailer inquiries and requests are handled accurately and promptly

• Partner with Sales, Marketing, Operations, Finance, and Warehouse teams

• Maintain project trackers, launch calendars, action items, and account documentation

• Identify risks early and communicate delays, dependencies, and next steps

• Drive projects and retailer requests through completion with consistent follow-through

Required Qualifications

• 3+ years of experience in sales operations, wholesale operations, account coordination, project management, or a related role

• Experience supporting U.S.-based major retailers

• Excellent written and verbal English communication skills

• Strong organizational, planning, and project-management abilities

• Ability to manage multiple priorities in a fast-paced environment

• Strong attention to detail and documentation habits

• Ability to work independently and take ownership with limited supervision

• Professional, responsive, and customer-focused communication

• Must be currently based in Mexico

Preferred Qualifications

• Experience supporting retail, beauty, luxury, hospitality, or consumer brands

• Familiarity with wholesale order and fulfillment workflows

• Experience coordinating product launches and promotional calendars

• Experience working with retailer portals, vendor documentation, and inventory teams

Tools & Technologies

• Google Workspace, Microsoft Office, retailer portals, project trackers, order-management systems, and communication platforms

Core Competencies

• Exceptional attention to detail

• Ownership and accountability

• Organization and time management

• Proactive communication

• Problem-solving

• Follow-through and execution

• Cross-functional coordination

• Process documentation

• Customer service

What We Offer

• Best salaries in the industry

• Work from anywhere permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term remote role dedicated exclusively to one of our client company . The selected candidate must be based in Mexico. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals. Persona provides onboarding and ongoing employment support for this position.