Project Manager

We're looking for a Project Manager with a strong AI and automation mindset to help rethink, redesign, and unify how work gets done across the organization. This role is strategic and cross-functional, focused on workflow redesign, breaking down silos, and building a more cohesive operating structure powered by automation and AI tooling.

Key Responsibilities

• Analyze and map end-to-end workflows across teams to identify gaps, inefficiencies, and silos

• Lead projects focused on workflow redesign, automation, and AI integration

• Identify opportunities to leverage AI tools to streamline operations and improve productivity

• Collaborate with operations, leadership, and technical stakeholders to implement workflow changes

• Translate complex processes into clear documentation, frameworks, and execution plans

• Manage project timelines, dependencies, and stakeholder communication across initiatives

• Support teams through change management as new workflows and tools are introduced

• Define success metrics and continuously optimize workflows post-implementation

Required Qualifications

• 5+ years in project management, operations, process improvement, or workflow optimization

• Strong understanding of workflow design, process optimization, and cross-functional operations

• Demonstrated experience implementing AI tools, automation platforms, or no-code/low-code solutions

• Ability to identify practical, real-world applications of AI within business operations

• Excellent stakeholder management and communication skills

• Strong analytical mindset; turns ambiguity into structured plans

• Comfortable leading change and influencing without direct authority

• Ability to work U.S. business hours (PT, CT, or ET)

• Fully fluent in English

• Ability to commit long-term and full-time

Preferred Qualifications

• Background or experience in the mortgage industry or financial services

• Familiarity with Zapier, Make, Airtable, Notion, or similar workflow platforms

• Experience supporting teams through operational transformation or scaling phases

• PMP, Lean Six Sigma, or equivalent certification

Tools & Technologies

• Zapier, Make, Airtable, Notion, Asana, ClickUp, Monday, Slack, Loom, Google Workspace, ChatGPT, Claude, Lucidchart or Miro, Tableau or Looker (a plus)

Core Competencies

• Strategic thinker who questions processes

• Translates ambiguity into structured plans

• Strong influence-without-authority

• Fluent in modern AI/automation patterns

• Excellent communicator and change agent

What We Offer

• Best salaries in the industry

• Work from anywhere permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.