Operations Assistant

We are hiring a highly organized Operations Assistant to bring structure, momentum, and clear communication across a multi-department small-to-mid-size business (sales, installation, purchasing, service, vendors, leadership). This role is execution and coordination-focused: you'll maintain operations dashboards, coordinate jobs across departments, support customer/franchise communication, and provide day-to-day executive assistance to the CEO. Light bookkeeping support is included.

Key Responsibilities

• Coordinate daily activity across sales, installation, purchasing, service, vendors, and leadership

• Maintain a centralized operations dashboard: schedules, service issues, vendor updates, priorities, job statuses

• Triage customer and franchise communications; respond when appropriate; ensure follow-through

• Provide general administrative support, close cross-departmental loops, and standardize internal processes

• Support the CEO with inbox triage, calendar management, deadline tracking, prioritization, and communication prep

• Coordinate travel and light personal admin tasks

• Provide light bookkeeping support: monthly reconciliations, sales tax tracking, basic financial organization

Required Qualifications

• 3-5 years of proven experience as an Operations Specialist, Chief of Staff, Executive Assistant, or Startup Generalist

• Strong organizational and project coordination skills across multiple workstreams

• Proactive, resourceful, and comfortable working independently with minimal oversight

• Excellent verbal and written communication across departments and stakeholders

• Tech-savvy; comfortable learning dashboards, spreadsheets, and project management tools

• Customer service mindset; ensures issues are followed through to completion

• Basic familiarity with bookkeeping (or willingness to learn)

• Fully fluent in English

• Ability to commit long-term and full-time

Preferred Qualifications

• Experience in field service, construction, franchise, or product-based businesses

• Familiarity with operations dashboards (Airtable, Notion, ClickUp, Monday)

• Light QuickBooks or Xero exposure

Tools & Technologies

• Airtable, Notion, ClickUp, Monday, Asana, Google Workspace, Microsoft Office, Slack, Zoom, QuickBooks (light), Calendly

Core Competencies

• Builder of dashboards and trackers

• Calm under multi-thread coordination pressure

• Strong cross-department communicator

• Proactive and resourceful

• Service-minded with internal and external stakeholders

• Discreet with executive information

What We Offer

• Best salaries in the industry

• Work from anywhere permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.