Operations Assistant

Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.

Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.

Every offer we make is for an open role with a single client — the kind of role that's almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn't. By recruiting globally for specific client roles, we've grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that's you, and one of our open roles fits, we'd like to meet you.

Role Summary

We are hiring a highly organized Operations Assistant to bring structure, momentum, and clear communication across a multi-department small-to-mid-size business (sales, installation, purchasing, service, vendors, leadership). This role is execution and coordination-focused: you'll maintain operations dashboards, coordinate jobs across departments, support customer/franchise communication, and provide day-to-day executive assistance to the CEO. Light bookkeeping support is included.

Key Responsibilities

• Coordinate daily activity across sales, installation, purchasing, service, vendors, and leadership

• Maintain a centralized operations dashboard: schedules, service issues, vendor updates, priorities, job statuses

• Triage customer and franchise communications; respond when appropriate; ensure follow-through

• Provide general administrative support, close cross-departmental loops, and standardize internal processes

• Support the CEO with inbox triage, calendar management, deadline tracking, prioritization, and communication prep

• Coordinate travel and light personal admin tasks

• Provide light bookkeeping support: monthly reconciliations, sales tax tracking, basic financial organization

Required Qualifications

• 3-5 years of proven experience as an Operations Specialist, Chief of Staff, Executive Assistant, or Startup Generalist

• Strong organizational and project coordination skills across multiple workstreams

• Proactive, resourceful, and comfortable working independently with minimal oversight

• Excellent verbal and written communication across departments and stakeholders

• Tech-savvy; comfortable learning dashboards, spreadsheets, and project management tools

• Customer service mindset; ensures issues are followed through to completion

• Basic familiarity with bookkeeping (or willingness to learn)

• Fully fluent in English

• Ability to commit long-term and full-time

Preferred Qualifications

• Experience in field service, construction, franchise, or product-based businesses

• Familiarity with operations dashboards (Airtable, Notion, ClickUp, Monday)

• Light QuickBooks or Xero exposure

Tools & Technologies

• Airtable, Notion, ClickUp, Monday, Asana, Google Workspace, Microsoft Office, Slack, Zoom, QuickBooks (light), Calendly

Core Competencies

• Builder of dashboards and trackers

• Calm under multi-thread coordination pressure

• Strong cross-department communicator

• Proactive and resourceful

• Service-minded with internal and external stakeholders

• Discreet with executive information

What We Offer

• Best salaries in the industry

• Work from anywhere permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.