Managed Services Coordinator

Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.

Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.

Every offer we make is for an open role with a single client — the kind of role that’s almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn’t. By recruiting globally for specific client roles, we’ve grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that’s you, and one of our open roles fits, we’d like to meet you.

Role Summary

We are seeking a Managed Services Coordinator to support the delivery of client engagement campaigns for a fast-growing SaaS company serving associations. Working closely with a Client Success Manager, you will take ownership of campaign execution from build through launch and reporting, ensuring work is delivered accurately, on schedule, and in each client’s voice.

This role combines campaign operations, copywriting, data management, quality assurance, reporting, technical troubleshooting, and client-facing coordination. The ideal candidate is highly organized, an excellent concise writer, comfortable learning new technology, and able to manage multiple campaigns and priorities independently in a fast-moving environment.

Key Responsibilities

• Build, test, launch, and manage client engagement campaigns in line with established strategic roadmaps

• Write clear campaign copy, including questions, follow-ups, and thank-you messaging, while adapting to each client’s voice

• Prepare and manage contact lists, audience segments, and suppression lists

• Maintain accurate field mappings and strong data hygiene across campaign workflows

• Support integrations between the engagement platform and client AMS/CRM systems, troubleshooting synchronization issues as needed

• Build conversational engagement campaigns across email, SMS, and website channels

• Perform end-to-end campaign quality assurance, including rendering, links, personalization, mobile experience, and unsubscribe flows

• Deploy campaigns according to schedule and monitor live campaigns for issues or unexpected behavior

• Pull campaign results and prepare recurring client-facing reports

• Interpret performance data and communicate meaningful insights rather than simply reporting metrics

• Prepare materials for client check-ins and participate in client calls alongside the Client Success Manager

• Capture action items, track follow-ups, and drive assigned work through completion

• Flag accounts or campaigns that are becoming inactive or moving off plan

• Support campaign operations when additional execution coverage is needed

• Document repeatable build patterns and maintain campaign templates

• Identify opportunities to improve and scale managed-services delivery

Required Qualifications

• 3+ years of professional experience

• Strong written communication skills with the ability to write clearly, concisely, and in different client voices

• Strong organizational skills with the ability to manage multiple campaigns and deadlines simultaneously

• Comfortable working with clients and presenting work or results in collaboration with teammates

• Strong technology aptitude and ability to quickly learn new platforms and systems

• Interest in and comfort working with AI-enabled tools and workflows

• Strong critical-thinking and independent problem-solving skills

• Excellent attention to detail across campaign builds, data, QA, and reporting

• Ability to take ownership of action items and follow work through to completion

• Comfortable operating in a fast-moving startup environment with changing priorities

Preferred Qualifications

• Understanding of associations or membership-based organizations

• Previous experience working for an association or software company

• Hands-on experience with a marketing automation, email marketing, or engagement platform

• Experience supporting CRM or association-management-system integrations

• Experience with campaign reporting and translating performance data into clear insights

Tools & Technologies

• Marketing automation and engagement platforms, AMS/CRM systems, email, SMS, website engagement tools, campaign reporting tools, AI-enabled productivity tools

Core Competencies

• Campaign execution and coordination

• Clear and adaptable copywriting

• Organization and multi-campaign management

• Attention to detail and quality assurance

• Data hygiene and operational accuracy

• Client communication and relationship-building

• Analytical thinking and reporting

• Technical troubleshooting

• Independent problem-solving

• Ownership and follow-through

• Adaptability in fast-moving environments

• Continuous process improvement

What We Offer

• Best salaries in the industry

• work remotely from the location specified for this role permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.