Executive Operations Manager

We are looking for a highly detail-oriented Executive Operations Manager to serve as the operational right hand to the CEO across marketing, retail sales execution, and executive administration. Unlike a generalist EA or Operations Manager, this role demands a unique blend: trafficking marketing initiatives, managing EDI/retailer portals and invoicing, coordinating with agencies, and handling executive logistics with precision. This is a high-trust, high-visibility role for a candidate who excels in both strategic coordination and hands-on execution.

Key Responsibilities

• Traffic marketing initiatives across PR, social media, CRM, wholesale, and agency partners

• Maintain a master marketing calendar and product launch tracker

• Ensure alignment across messaging, campaign timelines, and deliverables

• Prepare concise executive summaries for CEO review

• Convert strategic direction into clear briefs for internal and external partners

• Track campaign KPIs and ensure reporting is delivered on time

• Manage incoming retailer orders from national and independent accounts

• Oversee EDI systems and retailer portals (e.g., RangeMe, SPS Commerce, retailer-specific portals)

• Coordinate invoicing, ensure billing accuracy, track payment timelines and receivables

• Liaise with fulfillment partners to confirm shipment timelines

• Maintain retailer documentation and compliance requirements

• Prepare sell-through and retail performance summaries

• Track agency invoices and marketing-related expenses; coordinate with accounting on payments

• Manage CEO calendar, scheduling, travel (flights, hotels, transportation), agendas, and post-meeting summaries

Required Qualifications

• 4-8 years of experience in operations, marketing operations, sales operations, or executive support

• Experience managing EDI systems and retailer invoicing (strongly preferred)

• Strong project management skills across multiple concurrent workstreams

• Excellent written communication and executive summary capabilities

• Advanced organization and attention to detail

• Experience working with marketing agencies or cross-functional marketing teams

• Fully fluent in English

• Ability to commit long-term and full-time

Preferred Qualifications

• Background in CPG, retail, or beauty/wellness brands

• Experience with retailer portals such as SPS Commerce, RangeMe, Faire, or specific retailer systems

• Familiarity with Shopify, NetSuite, or QuickBooks for sales/finance reconciliation

Tools & Technologies

• EDI platforms (SPS Commerce, retailer portals), Shopify, NetSuite, QuickBooks, Google Workspace, Microsoft Office, Asana, Notion, Slack, Zoom, Klaviyo or HubSpot

Core Competencies

• Discreet right hand to the CEO

• Equally comfortable in marketing strategy and finance reconciliation

• Highly structured and follow-through driven

• Skilled at translating strategy into briefs and trackers

• Trustworthy with confidential commercial details

What We Offer

• Best salaries in the industry

• Work from anywhere permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.