E-Commerce Operations Associate

Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.

Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.

Every offer we make is for an open role with a single client — the kind of role that’s almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn’t. By recruiting globally for specific client roles, we’ve grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that’s you, and one of our open roles fits, we’d like to meet you.

Role Summary

We are seeking an E-Commerce Operations Associate to support a luxury apparel e-commerce brand across inventory, wholesale, product data, and receiving operations. This role requires meticulous attention to detail, strong process discipline, and comfort working carefully across multiple systems where accuracy and sequencing directly affect downstream operations.

You will support warehouse receiving, product and inventory data, wholesale account coordination, EDI compliance, reconciliation, and seasonal product setup while identifying discrepancies early and maintaining accurate information across systems.

This role is open to candidates based in Latin America or the Philippines.

Key Responsibilities

• Generate ASNs and inbound receiving documents for the warehouse, ensuring accurate and timely submission

• Manage day-to-day communication with the warehouse team regarding receiving and operational requirements

• Create new collection catalogs and items in Shopify and Zedonk

• Build new product pages in Shopify and complete operational fields including barcodes, SKUs, UPCs, cost, country of origin, and HS codes before handoff to creative and marketing

• Maintain accurate and consistent barcode and SKU data across Shopify, GS1, Zedonk, and warehouse systems each season

• Coordinate the ordering of new barcode stickers for new product launches

• Onboard new wholesale accounts, including EDI compliance setup, and maintain compliance for existing wholesale partners

• Coordinate with wholesale receiving and accounts payable teams regarding order deliveries, invoicing, and tracking

• Create and maintain email templates in Zedonk and keep wholesale customer data accurate

• Complete reconciliation and data-entry work on a same-day or next-day cadence while maintaining a low error rate

• Follow established processes and sequencing across systems and flag discrepancies before they create downstream issues

Required Qualifications

• 3+ years of e-commerce operations experience

• Experience working with inventory data, order and receiving processes, and product data entry

• Hands-on experience with Shopify and Google Workspace

• Experience with Zedonk or a comparable production or ERP system

• Experience with EDI compliance and wholesale account coordination

• Strong attention to detail and ability to maintain accuracy across multiple systems

• Comfortable managing multiple priorities independently and without close supervision

• Must be based in Latin America or the Philippines

Preferred Qualifications

• Experience with warehouse or 3PL systems

• Experience with returns, exchange, or billing platforms

• Experience supporting apparel or fashion e-commerce operations

Tools & Technologies

• Shopify, Zedonk or comparable production/ERP systems, Google Workspace, GS1, EDI systems, warehouse or 3PL systems, returns/exchange and billing platforms

Core Competencies

• E-commerce operations

• Inventory and product data management

• Wholesale operations

• EDI compliance

• Warehouse coordination

• Operational accuracy

• Process discipline

• Data reconciliation

• Multi-system workflow management

• Independent ownership

• Attention to detail

• Prioritization and follow-through

What We Offer

• Best salaries in the industry

• work remotely from the location specified for this role permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.