Customer Success Manager (Influencer Marketing)

We are looking for a strategic Customer Success Manager who excels at managing influencer-driven accounts and converting campaign data into client outcomes. Unlike a generalist CSM, this role is built for someone fluent in influencer marketing economics: engagement rate, ROAS, CPM, creator performance, and campaign optimization. You will balance day-to-day account execution with long-term retention strategy, drive renewals, and turn analytics into actionable client recommendations.

Key Responsibilities

• Monitor active collaborations, client health scores, and account performance to identify risks and opportunities

• Maintain detailed documentation: meeting notes, goals, action items, escalations, internal updates

• Conduct proactive check-ins and recurring touchpoints to support client success

• Share platform updates and influencer performance insights with clients regularly

• Assess client KPIs and analyze campaign performance data (engagement, reach, CPM, ROAS)

• Review creator performance trends and identify optimization opportunities

• Recommend creator selection adjustments, content format pivots, and amplification strategies

• Track contract timelines; prepare renewal summaries, performance recaps, and proposals

• Lead renewal conversations: present value delivered, address concerns, recommend upgrades

• Coordinate approvals and ensure agreements are finalized in internal systems

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, Influencer Marketing, or a related client-facing role

• Proven experience managing multiple client accounts and driving renewals or revenue retention

• Strong understanding of influencer marketing metrics (engagement rate, ROAS, CPM, creator performance analysis)

• Hands-on experience with influencer marketing platforms, CRM systems, and performance reporting tools

• Strong analytical skills with the ability to translate data into actionable client recommendations

• Highly organized with strong project management and prioritization abilities

• Comfortable in fast-paced, cross-functional environments

• Fully fluent in English

• Ability to commit long-term and full-time

Preferred Qualifications

• Experience with influencer platforms (Grin, Aspire, CreatorIQ, Captiv8, Upfluence, Tribe Dynamics)

• Background in DTC, beauty, fashion, or consumer brands

• Experience with creator contracts, FTC compliance, and usage rights

Tools & Technologies

• Grin, Aspire, CreatorIQ, Captiv8, Upfluence, Tribe Dynamics, HubSpot or Salesforce, Looker or Tableau, Google Sheets, Slack, Notion

Core Competencies

• Analytical mind paired with strong client empathy

• Comfortable owning renewal conversations end-to-end

• Confident communicating with marketing leaders

• Strong influence without authority across cross-functional teams

• Detail-oriented in tracking creator deliverables and contract terms

What We Offer

• Best salaries in the industry

• Work from anywhere permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.