Customer Success Manager (Influencer Marketing)

Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.

Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.

Every offer we make is for an open role with a single client — the kind of role that's almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn't. By recruiting globally for specific client roles, we've grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that's you, and one of our open roles fits, we'd like to meet you.

Role Summary

We are looking for a strategic Customer Success Manager who excels at managing influencer-driven accounts and converting campaign data into client outcomes. Unlike a generalist CSM, this role is built for someone fluent in influencer marketing economics: engagement rate, ROAS, CPM, creator performance, and campaign optimization. You will balance day-to-day account execution with long-term retention strategy, drive renewals, and turn analytics into actionable client recommendations.

Key Responsibilities

• Monitor active collaborations, client health scores, and account performance to identify risks and opportunities

• Maintain detailed documentation: meeting notes, goals, action items, escalations, internal updates

• Conduct proactive check-ins and recurring touchpoints to support client success

• Share platform updates and influencer performance insights with clients regularly

• Assess client KPIs and analyze campaign performance data (engagement, reach, CPM, ROAS)

• Review creator performance trends and identify optimization opportunities

• Recommend creator selection adjustments, content format pivots, and amplification strategies

• Track contract timelines; prepare renewal summaries, performance recaps, and proposals

• Lead renewal conversations: present value delivered, address concerns, recommend upgrades

• Coordinate approvals and ensure agreements are finalized in internal systems

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, Influencer Marketing, or a related client-facing role

• Proven experience managing multiple client accounts and driving renewals or revenue retention

• Strong understanding of influencer marketing metrics (engagement rate, ROAS, CPM, creator performance analysis)

• Hands-on experience with influencer marketing platforms, CRM systems, and performance reporting tools

• Strong analytical skills with the ability to translate data into actionable client recommendations

• Highly organized with strong project management and prioritization abilities

• Comfortable in fast-paced, cross-functional environments

• Fully fluent in English

• Ability to commit long-term and full-time

Preferred Qualifications

• Experience with influencer platforms (Grin, Aspire, CreatorIQ, Captiv8, Upfluence, Tribe Dynamics)

• Background in DTC, beauty, fashion, or consumer brands

• Experience with creator contracts, FTC compliance, and usage rights

Tools & Technologies

• Grin, Aspire, CreatorIQ, Captiv8, Upfluence, Tribe Dynamics, HubSpot or Salesforce, Looker or Tableau, Google Sheets, Slack, Notion

Core Competencies

• Analytical mind paired with strong client empathy

• Comfortable owning renewal conversations end-to-end

• Confident communicating with marketing leaders

• Strong influence without authority across cross-functional teams

• Detail-oriented in tracking creator deliverables and contract terms

What We Offer

• Best salaries in the industry

• Work from anywhere permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.