Commercial Account Manager (Commercial Lines)

Persona is where the world’s best companies and the world’s best talent meet.

We place exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth. Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. Project management, operations, finance, design, marketing, customer success, and more. One person, one dedicated client, built to last.

The bar is the highest in the industry. More than 200,000 people apply every month, and fewer than 1 in 2,000 are accepted. If you make it, you join a network of people who have cleared a standard most companies couldn’t recruit for on their own, and you get the kind of role that’s almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but the systems that connect talent to opportunity are broken. We’re rebuilding them, and we’ve grown into one of the fastest-growing companies in the global talent industry doing it.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that’s you, we’d like to meet you.

Role Summary

• We are hiring a Commercial Account Manager to support business clients across commercial Property and Casualty insurance. You will serve as a primary point of contact for coverage questions, policy changes, renewals, claims support, risk reviews, and insurance documentation. Ideal candidates have 2–4 years of commercial insurance experience and are proactive, accurate, and highly responsive. This role is open exclusively to candidates based in Latin America.

Key Responsibilities

• Serve as the primary point of contact for business owners, insurance carriers, and other partners

• Answer coverage questions and process policy changes and endorsements

• Track policy expiration dates and coordinate renewal activities

• Update policy information and communicate with carriers regarding renewal terms

• Gather client information and provide support throughout the claims process

• Review client risks, identify potential coverage gaps, and recommend appropriate protection

• Prepare and issue certificates of insurance, binders, and related policy documentation

• Maintain accurate client and policy records within the agency management system

• Provide proactive, timely, and clear updates to clients and carrier partners

• Manage multiple client requests while maintaining accuracy, confidentiality, and follow-through

Required Qualifications

• 2–4 years of experience in a commercial Property and Casualty insurance environment

• Hands-on experience using an Agency Management System

• Working knowledge of commercial policies, endorsements, renewals, claims, COIs, and binders

• Strong oral and written English communication skills

• Excellent interpersonal and customer-service skills

• Strong attention to detail and commitment to accuracy

• Ability to manage multiple priorities in a fast-paced environment

• Strong critical-thinking and problem-solving skills

• Ability to handle confidential client and policy information responsibly

• Must be based in Latin America

• Ability to commit long-term and full-time

• Preferred Qualifications

• Experience serving as the main contact for commercial insurance clients

• Experience communicating and negotiating with insurance carrier partners

• Experience reviewing commercial risks and identifying coverage gaps

• Experience supporting business owners through policy renewals and claims

Tools & Technologies

• Agency Management Systems, Microsoft Office, email and communication platforms

Core Competencies

• Proactive and responsive client communicator

• Detail-oriented and highly accurate

• Customer-focused and service-minded

• Organized across multiple accounts and deadlines

• Strong critical thinker and problem-solver

• Reliable in following requests through completion

• Professional with clients and carrier partners

• Discreet with confidential information

What We Offer

• Best salaries in the industry

• Work from anywhere permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.