Associate, IT & Operations

Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.

Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.

Every offer we make is for an open role with a single client — the kind of role that’s almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn’t. By recruiting globally for specific client roles, we’ve grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that’s you, and one of our open roles fits, we’d like to meet you.

Role Summary

We are hiring an Associate, IT & Operations to provide day-to-day technology support while contributing to technical projects, AI initiatives, and operational improvements. You will serve as a primary resource for employee technology needs, coordinate with an external Managed Service Provider, support device and access administration, and help advance AI and automation projects.

This role is ideal for someone who enjoys hands-on troubleshooting while also wanting exposure to broader technical project work, systems improvement, and emerging AI tools.

Key Responsibilities

Internal IT Support

• Serve as a first point of contact for employee hardware, software, access, and technology issues

• Manage and triage the internal IT support ticket queue

• Troubleshoot common business hardware, software, and cloud-application issues

• Coordinate escalations and technical projects with an external Managed Service Provider

• Support account provisioning, employee onboarding and offboarding, and system maintenance

• Assist with device setup, configuration, and ongoing management

• Maintain internal IT documentation, access records, and technology best practices

Technical Project Support

• Coordinate with external engineering partners on technical project deliverables

• Track project tasks, documentation, decisions, and follow-ups

• Support development access and environment administration

• Assist with quality review of delivered product features

• Contribute technical perspective on data, architecture, and AI implementation

• Help keep technical projects organized and moving forward

AI & Automation

• Contribute to internal AI and automation initiatives that improve workflows and productivity

• Support the evaluation, rollout, and adoption of new technology tools

• Help colleagues become comfortable using new systems and tools

• Stay current on AI and technology developments

• Translate emerging technologies into practical internal improvements

Required Qualifications

• 2–4 years of experience in IT support, help desk, systems administration, technical operations, or a related role

• Strong Tier 1 technology troubleshooting experience

• Strong troubleshooting ability across common business hardware, software, and cloud applications

• Excellent organizational skills and strong attention to detail

• Strong English communication and writing skills

• Ability to support colleagues with different levels of technical proficiency

• Strong research and computing skills

• Ability to manage multiple responsibilities in a fast-paced environment

• Self-starter with strong ownership and follow-through

• Ability to collaborate effectively as part of a team

Preferred Qualifications

• Previous experience in a nonprofit, philanthropic, or similar organization

• Experience coordinating with a Managed Service Provider (MSP) or external IT vendor

• Familiarity with cloud platforms and access administration

• Experience with Microsoft 365, SharePoint, or Azure

• Familiarity with AI and automation tools such as ChatGPT, Claude, Zapier, or Salesforce Flows

• Interest in or commitment to nonprofit-sector work

Tools & Technologies

• Microsoft 365, SharePoint, Azure, ChatGPT, Claude, Zapier, Salesforce Flows, Ticketing and IT support systems, Device and access-management tools

Core Competencies

• Tier 1 technical troubleshooting

• Internal IT support

• Help desk and ticket management

• Systems administration

• Device and access management

• MSP coordination

• Technical project coordination

• AI and automation

• Documentation

• Research and problem-solving

• User support and communication

• Organization and attention to detail

What We Offer

• Best salaries in the industry

• work remotely from the location specified for this role permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.