Account Manager — LATAM

Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.

Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.

Every offer we make is for an open role with a single client — the kind of role that’s almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn’t. By recruiting globally for specific client roles, we’ve grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that’s you, and one of our open roles fits, we’d like to meet you.

Role Summary

We're hiring an Account Manager to own qualified sales opportunities, build strong client relationships, and help turn hiring needs into successful placements. This is not a traditional account-management role focused only on maintaining existing relationships; a major part of the position involves moving prospects through the sales funnel, conducting discovery, following up consistently, handling objections, and confidently progressing opportunities toward a decision.

You'll also help clients identify the talent they need, evaluate candidate fit, coordinate interviews, and keep both sales and matching processes moving. The ideal candidate combines strong commercial instincts, relationship-building skills, proactive problem-solving, and an ownership mindset. Because the company operates in a fast-moving startup environment, you'll also have opportunities to contribute to outbound sales, process improvements, AI and workflow automation, and other growth initiatives.

This full-time remote role is open to candidates currently based in Latin America.

Key Responsibilities

Sales & Opportunity Management

• Manage qualified prospects from initial conversation through close

• Conduct discovery calls to understand each client's business, challenges, hiring needs, and decision criteria

• Maintain consistent follow-up and keep opportunities moving through the sales funnel

• Handle questions and objections confidently while identifying decision makers, timelines, blockers, and next steps

• Work toward strong conversion performance across qualified opportunities

• Maintain an accurate, organized, and actionable sales pipeline

• Take ownership of stalled opportunities and proactively determine how to move conversations forward

Outbound Prospecting & Pipeline Generation

• Conduct thoughtful outbound prospecting when inbound opportunity volume is lighter

• Create personalized cold email and LinkedIn outreach

• Reengage previous prospects and identify new potential client opportunities

• Test messaging, outreach sequences, and prospecting approaches to improve response and conversion rates

• Identify signals that indicate when a company may be a strong prospective client

Candidate Evaluation & Client Matching

• Develop a strong understanding of each client's role and what a successful hire looks like

• Review candidate profiles and use sound judgment to determine which candidates are strong enough to present

• Evaluate candidates beyond keywords and resumes, considering communication, experience, client preferences, potential concerns, and overall fit

• Present candidate recommendations to clients clearly and persuasively

• Coordinate interviews, gather client feedback, and keep the hiring process moving toward a decision

Client Relationship Management

• Serve as a trusted point of contact throughout the sales and talent-matching process

• Communicate clearly, professionally, and proactively with clients

• Ask thoughtful questions to uncover needs clients may not initially articulate

• Keep clients informed and ensure expectations, next steps, and timelines remain clear

• Build relationships quickly with founders, executives, and other decision makers

• Partner cross-functionally with recruiting, operations, sales, and other internal teams to deliver a strong client experience

Growth, Systems & Process Improvement

• Contribute to sales and SDR strategy, outreach campaigns, and pipeline-development initiatives

• Identify opportunities to improve CRM usage, pipeline management, and internal workflows

• Explore AI and automation opportunities that improve efficiency and execution

• Help improve internal processes, documentation, and operating systems

• Test new tools and approaches that may improve sales or client outcomes

• Support special projects across recruiting, operations, client services, and other growth initiatives as needed

Required Qualifications

• Strong sales experience with demonstrated success moving prospects through a sales funnel and closing business

• Excellent follow-up, objection-handling, and opportunity-management skills

• Comfortable managing both inbound sales opportunities and outbound prospecting

• Strong written and verbal English communication skills

• Highly organized and able to manage numerous active opportunities, follow-ups, and client conversations simultaneously

• Proactive and comfortable taking initiative without constant direction

• Strong judgment and decision-making skills, with the confidence to make recommendations and move work forward

• Ability to build relationships quickly with founders, executives, and other decision makers

• Comfortable collaborating across recruiting, operations, sales, and other business functions

• Interest in AI, automation, and improving how work gets done

• Comfortable operating in a fast-moving startup environment where priorities and responsibilities may evolve

• Must be currently based in Latin America

• Fully fluent in English

• Ability to commit long-term and full-time

Preferred Qualifications

• Experience in recruiting, staffing, talent, professional services, or another consultative sales environment

• Experience working in a startup or other rapidly evolving business environment

• Exposure to outbound sales or SDR initiatives

• Familiarity with CRM, pipeline-management, or sales-process improvement

• Experience contributing to workflow automation, process improvement, or cross-functional growth projects

Tools & Technologies

• LinkedIn, CRM and pipeline management tools, Cold email and outreach tools, AI and workflow automation tools, Sales reporting and communication platforms, Documentation and collaboration tools

Core Competencies

• Commercially minded relationship-builder who can balance consultative selling with confidently asking for the close

• Strong discovery instincts; asks thoughtful questions to uncover business needs, decision criteria, blockers, and next steps

• Persistent without being pushy, with the judgment to adjust follow-up and communication style to each prospect or client

• Highly organized across multiple opportunities, candidate presentations, interviews, follow-ups, and active client relationships

• Proactive operator who looks for the next opportunity to move revenue, pipeline, or client outcomes forward without waiting for direction

• Strong judgment when evaluating candidate fit, identifying potential concerns, and making recommendations to clients

• Cross-functional collaborator who works effectively with recruiting, operations, sales, and client-facing teams

• Curious and resourceful problem-solver who embraces AI, automation, experimentation, and continuous process improvement

What We Offer

• Best salaries in the industry

• work remotely from the location specified for this role permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Additional benefits

This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.