Account Manager (B2B E-commerce)

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who’s Building Persona?

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

What We’re Looking For

A confident, relationship-driven Account Manager with strong communication skills and the ability to support merchants in a fast-paced B2B e-commerce environment. The ideal candidate is organized, proactive, and comfortable explaining technical concepts, guiding clients through onboarding, and managing multiple accounts simultaneously.

Responsibilities

• Serve as the primary point of contact for merchants, leading onboarding, check-ins, and performance review calls.

• Build strong merchant relationships by understanding needs, resolving issues, and escalating concerns when necessary.

• Guide merchants through platform features, integrations, analytics dashboards, and operational workflows.

• Troubleshoot operational or technical issues while coordinating with engineering, product, data, and support teams.

• Provide weekly metrics, data insights, and trend analysis related to sales, risk, traffic, and fulfillment.

• Prepare client-facing documentation and summaries for meetings.

• Maintain detailed notes, task lists, communication logs, and ticket updates across internal systems.

• Track merchant submissions, including KYC/KYB requirements, and ensure timely completion.

Requirements

• Minimum 3 years of experience in account management or client success roles, ideally supporting e-commerce brands or B2B SaaS environments.

• Strong verbal and written English communication skills.

• Ability to lead calls confidently and explain technical or operational topics in simple terms.

• Strong organizational skills and ability to manage multiple accounts simultaneously.

• Experience using analytics dashboards, spreadsheets, or reporting tools like PowerBI and Tableau.

• Familiarity with merchant tools, API-enabled systems, payments, logistics, or cross-border commerce (asset).

What We Offer

• Best salaries in the industry

• Permanent ability to work from anywhere in the world

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• Warm and friendly company culture

• Full benefits

Benefits at Persona

• Health insurance

• Unlimited paid time off (paid sick and vacation leaves)

• Annual bonuses based on performance

• Monthly tech allowance

• Opportunity to be paid in your currency of choice

• Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

Visit our website for more information: https://www.personatalent.com/