Account Manager

The Account Manager owns post-sale client relationships, ensuring high satisfaction, retention, and account growth. This is a relationship-driven role focused on day-to-day account stewardship rather than net-new sales: you serve as the primary point of contact, coordinate cross-functional delivery, surface upsell and cross-sell opportunities, and report on KPIs. Ideal candidates combine strong interpersonal skills with the analytical chops to monitor account health and act on trends.

Key Responsibilities

• Serve as the primary day-to-day point of contact for an assigned book of business

• Build and maintain long-term, trust-based client relationships across multiple stakeholders

• Run regular check-ins, business reviews, and QBRs; document goals, action items, and outcomes

• Coordinate internally across sales, marketing, product, and recruitment to deliver on client commitments

• Track and report on account performance, KPIs, retention, and satisfaction metrics

• Proactively identify and resolve client issues, escalating internally when needed

• Manage contract renewals, scope changes, and amendments in coordination with legal and finance

• Identify upsell and cross-sell opportunities and partner with Sales/AE on expansion deals

• Conduct light market and competitor research to advise clients on industry trends and best practices

• Prepare regular client status reports and internal account summaries

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field

• 2-3 years of experience in Account Management, Customer Success, or a similar post-sale client-facing role

• Strong problem-solving and conflict-resolution skills

• Demonstrated ability to manage multiple accounts simultaneously without dropping detail

• Familiarity with at least one CRM system (Salesforce, HubSpot, Zoho, or similar)

• Excellent interpersonal and written/verbal communication skills

• Fully fluent in English

• Ability to commit long-term and full-time

Preferred Qualifications

• Experience in B2B services, SaaS, staffing/recruiting, or BPO

• Familiarity with customer success platforms (Gainsight, ChurnZero, Totango)

• Track record of driving net revenue retention and expansion

Tools & Technologies

• Salesforce, HubSpot, Zoho CRM, Google Workspace, Microsoft Office, Slack, Zoom, Asana or Notion, Gainsight (a plus)

Core Competencies

• Relationship-builder with strong empathy

• Organized and detail-oriented across many concurrent accounts

• Comfortable with data, KPIs, and basic reporting

• Proactive: anticipates issues before they escalate

• Service mindset balanced with commercial judgment

What We Offer

• Best salaries in the industry

• Work from anywhere permanently

• Opportunities for growth and advancement

• A fast-paced and collaborative environment

• A warm, people-first company culture

• Get paid in your currency of choice

• Full benefits

This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.